Privacy Policy

Privacy Policy

We know that when you place an order you want the goods as soon as possible. Here are a few facts and figures to reassure you of our commitment to customer service.

  • Orders placed by 11.30am are delivered within 2-4 working days.
  • Remote and offshore areas may be subject to additional charges and longer delivery. Please call for information.
  • All deliveries must be signed for. If we are unable to deliver, a card will be left with a number to call to rearrange delivery.

 

Delivery Options

There are a number of additional delivery options we can offer that incur an additional cost. Ring 08432 898554 for details.

Online Orders placed on Fridays

Any orders placed online before 11.30am on a Friday will be dispatched the same day where possible and should be delivered on Monday morning, not Saturday morning. If you require a Saturday delivery, call us on 08432 898554

Returns

We accept returns  all returned goods must be in  * A1 * condition and unopened  we charge 20% handling /re stocking fee for all returns.  When your goods have been delivered you have upto 14 days to return them.

Sorry we don't accept returns on custom  painted vents.

If you wish to return any goods you must contact us first on 08432 898 554 and we will issue you with a return number , When we receive the goods you will be credited within 4-5  working days.

Weather Conditions
 
In poor weather conditions such as high level of snow fall or flooding our delivery companies may experience some delays in service. We're sorry for any inconvenience caused.